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Eligible products can generally be returned within 7–14 days from the date of delivery. Items must be unused, in original packaging, and have all applicable tags and accessories. Some products, including gift cards, personalized items, opened personal care products, perishables, and final-sale items, may not be eligible for return.

Yes, you may request to cancel your order before it has been shipped. Once an order has been dispatched, cancellation may no longer be possible and you may need to follow our return process after delivery.

We currently accept Cash on Delivery (COD). You can place your order online and pay in cash when your package is delivered to your doorstep. COD availability may depend on your delivery location and order eligibility.

Once your order has been shipped, you can use the order tracking details provided by Buy Direct Hub to follow its delivery progress. Order updates may include confirmation, processing, shipment, and delivery status.

If your order arrives damaged, defective, or different from what you ordered, please contact our support team as soon as possible with your order details and relevant photos. We will review the issue and guide you through the available replacement or return process.

Product availability can vary based on stock levels, location, and product category. If an item is unavailable, its product page may indicate that it is currently out of stock. We regularly update our collection with new and popular products.